Complaints and Suggestions
This page serves as the official 24/7 channel for receiving complaints and suggestions related to airports, air carriers, air cargo companies and agencies, as well as the services of the General Authority of Civil Aviation (GACA). It also provides a guide outlining the complaint submission process and handling procedures. Note: Complaints submitted through the suggestions form will not be considered or processed.
Suggestions
Share your suggestions to the General Authority of Civil Aviation (GACA) for improvement
View Services
Ticket Status Tracking
Track the status of your submitted complaints to the General Authority of Civil Aviation (GACA)
View Services
Air Cargo Complaints
This service enables you to submit and escalate a complaint about Air Cargo companies and their agencies to the General Authority of Civil Aviation (GACA)
27 reviews
Airline Complaint
This service allows you to submit and escalate airlines complaints to the GACA to ensure proper handling and protect your rights
53 reviews
Airport Complaint
This service allows you to submit and escalate airport-related complaints to the GACA to ensure proper handling and service improvement
46 reviews
Airport Service Quality Survey
Airport Service Quality SurveyAirport Service Quality SurveyAirport Service Quality SurveyAirport Service Quality SurveyAirport Service Quality SurveyAirport Service Quality SurveyAirport Service Qual...
0 reviews
Complaint Ticket Tracking
This service enables you to track the status and details of your submitted complaint with the General Authority of Civil Aviation (GACA)
3 reviews
GACA services Complaints
This service allows you to submit and escalate complaints about the General Authority of Civil Aviation (GACA) services for follow-up and continuous improvement
31 reviews
Communication Channels
| Channel | Working Hours | Response Time | Resolution Time |
|---|---|---|---|
| Email: 1929@gaca.gov.sa | 24/7 | 24 hours | 15 Business days |
| Free Toll Number: 1929 | 24/7 | 20 seconds | 15 Business days |
| International number: +966115253333 | 24/7 | 20 seconds | 15 Business days |
| X Account: @GacaCare | 24/7 | 60 seconds | 15 Business days |
| WhatsApp: +966115253333 | 24/7 | 60 seconds | 15 Business days |
| Live Chat | 24/7 | 60 seconds | 15 Business days |
| Call Back | 24/7 | 60 seconds | 15 Business days |
| Sign Language Support | From 8 AM to 4 PM from Sunday to Thursday | 60 seconds | 15 Business days |
Note: All interactions through the communication channel are recorded for the purpose of quality and improving the services provided to beneficiaries. For more information, please see the Privacy Policy , Disclaimer Policy .
Complaint processing takes (15) business days and may vary depending on the complaint classification. For more details on processing timelines, please refer to the Beneficiary Guide .