Official government website of the Government of the Kingdom of Saudi Arabia
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Al-Riyadh

Links to official Saudi websites end with gov.sa

All links to official websites of government agencies in the Kingdom of Saudi Arabia end with gov.sa

Government websites use the HTTPS protocol for encryption and security.

Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Registered with the Digital Government Authority under number :

20250718169
No Internet Connection
  1. The applicant must have an active account in the e-services portal.
  2. The service must be related to the applicant or an authorized representative.
  3. The provided information must be accurate and complete.
  4. Supporting documents must be clear and valid.
  5. The complaint/request must fall within the authority’s jurisdiction.
  1. Log in to the e-services portal using your national digital identity or registered account.
  2. Select the relevant service from the available list.
  3. Fill in the required information in the electronic form.
  4. Attach the required supporting documents.
  5. Review the submitted information and confirm its accuracy.
  6. Submit the request.
  7. You will receive a confirmation notification with a reference number to track your request.
Forms
    No Forms Needed

Documents
    No Documents Needed

Target Audience

Passengers

Delivery Time

3 days

Service Channels

GACA Website

Service fees

FREE

Payment channels

SADAD

Frequently Asked Questions

MyEservices FAQ's page
Telephone Icon

Tel

1929

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Internal Comments and Notes

For any inquiries or comments about government services, please fill out the required information.

Last Update Date For Page Content : 27/04/2026 12:57 Saudi Arabia Time