- The applicant must have an active account in the e-services portal.
- The service must be related to the applicant or an authorized representative.
- The provided information must be accurate and complete.
- Supporting documents must be clear and valid.
- The complaint/request must fall within the authority’s jurisdiction.
- Log in to the e-services portal using your national digital identity or registered account.
- Select the relevant service from the available list.
- Fill in the required information in the electronic form.
- Attach the required supporting documents.
- Review the submitted information and confirm its accuracy.
- Submit the request.
- You will receive a confirmation notification with a reference number to track your request.
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No Forms Needed
Documents
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No Documents Needed
Target Audience
Passengers
Delivery Time
3 days
Service Channels
GACA Website
Service fees
FREE
Payment channels
Frequently Asked Questions
MyEservices FAQ's pageTel
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Internal Comments and Notes
For any inquiries or comments about government services, please fill out the required information.